Are you motivated, passionate, and a team player based in Sydney or Melbourne? At Claimsplus Lawyers, a leading law firm specialising in super claims, we seek a professional and self-motivated Client Services/Paralegal to join our dynamic team. In this role, you’ll manage inbound new client inquiries primarily on Total and Permanent Disability and Income Protection claims.
The Role:
As a Client Services/Paralegal, you will be the first point of contact for client inquiries, specialising in Total and Permanent Disability and Income protection claims. Your key responsibilities will include:
- Collaborating within a team to handle and process new client inquiries.
- Ensuring timely follow-up on inquiries.
- Acting as a liaison between potential clients and senior claim managers to deliver exceptional service.
- Managing and updating software systems as needed.
- Scheduling new client appointments.
- Communicating with management on issues, timelines, and client concerns.
- Undertaking general administrative tasks as directed.
Reporting:
Your role will involve various administrative functions, such as:
- Handling correspondence, including printing and saving.
- Managing email communications.
- Organising and maintaining physical and digital files.
- Proactively supporting the team to maintain efficient work practices.
The Ideal Candidate:
We’re seeking a candidate who embodies professionalism, empathy, and responsibility. While prior experience in a similar customer service role is advantageous, it’s not essential. Essential qualifications and skills for the role include:
- Strong customer service skills.
- Professional phone etiquette.
- Excellent verbal and written communication abilities.
- Capacity to build lasting client relationships.
- Prioritisation and escalation skills for workflows and inquiries.
- Experience in a service-oriented environment.
- Foundation-level administration, paralegal, or clerical skills in a legal or related field.
- Meticulous attention to detail.
- Proficiency in word processing and Microsoft Office suite.
- Proven ability to work both independently and as part of a team.
- Exceptional organisational skills and professional presentation.
The right candidate will find this position highly rewarding in various ways. Salary will be commensurate with qualifications and experience.
