Privacy Policy

 

Privacy Policy & Collection Statement – Claimsplus Lawyers

Claimsplus Lawyers Pty Ltd (ABN 15 672 645 368) and its controlled entities (collectively referred to as “Claimsplus,” “the Company,” “we,” “us,” or “our”) are committed to protecting your privacy. As a trusted legal services provider, we prioritise the security of your personal information and ensure compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy forms part of our privacy framework and must be read alongside our Collection Statement, Terms of Use, and Cookie Policy.

1. Information We Collect

We collect and manage personal information necessary for providing legal services, which may include:

  • Personal Data: Name, date of birth, contact details, address, employment history, financial and tax details, and identification information (e.g., passport or driver’s licence number).

  • Sensitive Information: Racial or ethnic origin, political opinions, religious beliefs, sexual orientation, health records, or criminal history (only when relevant to legal services).

  • Government-Related Identifiers (GRI): Tax File Number (TFN), Medicare number, Centrelink references, driver’s licence, and passport details (collected and stored securely in accordance with Australian law).

2. Why We Collect and Process Your Information

We collect and process your information for the following reasons:

2.1 Contractual Obligations

When you engage Claimsplus for legal services, we collect and process your personal information to:

  • Fulfil our contractual obligations.

  • Assess claim eligibility and legal entitlements.

  • Process inquiries and secure litigation or disbursement funding.

2.2 Legal Compliance

We process personal information to:

  • Comply with financial and tax regulations.

  • Meet anti-money laundering (AML) and fraud prevention obligations.

  • Respond to regulatory bodies, court orders, or law enforcement requests.

2.3 Consent-Based Processing

We obtain your consent for:

  • Processing special categories of personal data (e.g., health or medical records for claims processing).

  • Sending marketing communications (with opt-out options available at any time).

Failure to provide requested information may impact our ability to deliver legal services.

3. Free Claim Check & Secure Handling of Tax File Numbers (TFN)

Claimsplus Lawyers offers a Free Claim Check as a complimentary service to assess potential eligibility for a superannuation claim. While we assist in identifying possible claims, the final decision rests with the relevant super fund or insurer.

As part of our services, we may conduct an ATO Lost Super Search. To ensure security:

  • Your TFN is encrypted and securely stored.

  • We do not share, disclose, or misuse your TFN.

  • You must provide accurate details to facilitate a successful search.

4. Data Storage, Retention & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data may be stored within Australia or in New Zealand, Singapore, the United Kingdom, or the United States.

4.1 Data Retention & Secure Deletion

  • Legal & Regulatory Retention: We retain records for at least seven (7) years after your case is closed.

  • Marketing & Non-Legal Data: Retained until you opt out or request deletion.

  • Secure Disposal: Data no longer required is securely deleted, anonymised, or restricted.

5. Collection Statement

You agree that Claimsplus Lawyers Pty Ltd (Claimsplus) or affiliated entities may use your personal information in accordance with this Privacy Policy, Terms of Use, and Cookie Policy.

5.1 Purpose of Collection

We collect and use your personal information to:

  • Provide legal services, including claims assessments and legal representation.

  • Communicate regarding claim status and legal matters.

  • Process payments and invoices related to your claim.

  • Maintain compliance with Australian laws.

  • Conduct internal audits, business development, and marketing activities.

5.2 Third-Party Disclosure

Your personal information may be disclosed to third parties under strict confidentiality obligations, including:

  • Courts, regulatory authorities, and legal tribunals.

  • Superannuation funds and insurers.

  • Litigation funders and financial institutions.

  • External consultants, IT providers, and secure data storage facilities.

5.3 Overseas Data Transfers

Where necessary, data may be disclosed to service providers in New Zealand, Singapore, the United Kingdom, or the United States, ensuring compliance with Australian privacy laws.

5.4 Your Rights & Opt-Out Options

You may request:

  • Access to your data and correction of inaccuracies.

  • Restriction of processing where legally applicable.

  • Opt-out from marketing communications via our unsubscribe page.

6. Security & Data Breach Response

6.1 Security Measures

We use industry-standard security protocols, including:

  • Data encryption for storage and transmission.

  • Access controls to restrict data access to authorised personnel.

  • Regular security audits to identify and mitigate risks.

6.2 Data Breach Response

If a data breach occurs:

  1. We will investigate and contain the breach.

  2. Affected individuals will be notified if their data is compromised.

  3. The breach will be reported to the Office of the Australian Information Commissioner (OAIC) if required by law.

7. Contact Our Privacy Officer

For non-English speakers, phone interpretation services are available.

8. Updates to This Privacy Policy & Collection Statement

We may update this policy periodically. The last revision date is: 1 January 2025.

Version: CPL010125PP005

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